Please select one of the RMA reasons below:
Right Of Withdrawal (Cooling Off) - Must be submitted to Shopysea within 14 working days of receipt inline with the "EU Directive" as long as the goods are not opened and the packaging remains in an ‘as new’ state. In such cases standard RMA procedures still apply. Goods must be returned at your own expense within 30 Days. Please note that this option is only available for home users, NOT business users. Business customers with unopened items can apply for this return, each case will be reviewed on a case by case basis. A restocking fee might be charged for this service.
Products received ‘dead on arrival’ or products that develop faults under normal warranty conditions MUST be submitted to Shopysea for processing within 14 days of receipt. When the goods are returned to us including all manuals, accessories and original packaging and the fault has been verified, we’ll replace the product.
Goods faulty within the warranty period but after 14 days since receipt are entitled to a warranty repair. Some manufacturers require that the end user contact them directly regarding faulty products, and not the retailer. In such cases please contact Shopysea and we will be happy to supply you with the manufacturer's contact details. Please note that your statutory rights are not affected, if you are having problems contacting/dealing with the manufacturer, we will be happy to do it for you however please bear in mind that it usually takes up to 6 weeks for us to process a warranty repair due to additional process steps. The quickest route is usually always for customers to contact the manufacturer directly. Shopysea does not have an in-house repair department.
If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our supplier, we’ll issue a full refund to you via your original payment method